Returns & Refunds Policy

Last updated: November 5, 2025

Return Window

We offer a 30-day return policy for most products. Returns must be initiated within 30 days of delivery.

Eligible Items

Products We Accept for Return

• Unopened products in original packaging
• Unused products with all accessories and documentation
• Products with manufacturing defects (any timeframe within warranty)
• Wrong items shipped due to our error

Non-Returnable Items

• Opened electrical components (safety reasons)
• Custom-configured systems
• Products damaged due to misuse or improper installation
• Founder Edition NFT tokens (once minted)
• Clearance or final sale items

Return Process

Step 1: Contact Us

Email us at info@imajin.ca with:

• Order number
• Product(s) you wish to return
• Reason for return
• Photos (if defective or damaged)

Step 2: Receive Authorization

We'll review your request and provide:

• Return authorization number (RMA)
• Return shipping address
• Instructions for packaging

Step 3: Ship the Item

• Package the product securely in original packaging if possible
• Include all accessories, documentation, and packaging materials
• Write RMA number clearly on the package
• Ship via trackable method

Important: Return shipping costs are your responsibility unless the item is defective or we shipped the wrong product.

Step 4: Refund Processing

Once we receive and inspect your return:

• Approved returns: Refund issued within 5-7 business days
• Rejected returns: Item shipped back to you (you pay return shipping)
• Refunds issued to original payment method

Refund Amounts

Full Refund

You'll receive a full refund if:

• Product is defective or damaged
• We shipped the wrong item
• Product is unopened and in original condition

Partial Refund

Partial refunds may apply if:

• Product is opened but unused (restocking fee may apply)
• Packaging is damaged or missing components
• Product shows signs of use

No Refund

No refund will be issued if:

• Return is not authorized (no RMA number)
• Item is non-returnable (see list above)
• Product is damaged due to misuse
• Return window has expired

Exchanges

We do not offer direct exchanges. To exchange a product:

1. Return the original item for a refund
2. Place a new order for the desired product

This ensures you receive the correct item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us immediately: Within 48 hours of delivery
2. Provide photos: Clear images of damage/defect
3. Keep all packaging: We may need to file a claim with the carrier

We'll either:

• Send a replacement at no cost
• Issue a full refund
• Provide repair instructions (if applicable)

Return shipping is FREE for damaged or defective items.

Pre-Order Cancellations

Pre-orders can be cancelled at any time before shipping:

• Before shipping: Full refund, no questions asked
• After shipping: Standard return policy applies

Contact info@imajin.ca to cancel a pre-order.

Founder Edition Returns

Special considerations for Founder Edition:

• Must be unopened and NFT not minted
• Once NFT is minted, product is non-returnable
• Warranty covers defects after opening

International Returns

International returns:

• Customer pays return shipping
• May be subject to customs duties (non-refundable)
• Allow 2-4 weeks for processing

Restocking Fees

Restocking fees may apply:

• Opened products: 15% restocking fee
• Missing components: 20% restocking fee
• Defective/wrong items: No fee

Contact Information

Questions about returns or need to initiate a return?

Email: info@imajin.ca
Contact Form: www.imajin.ai/contact

We typically respond within 24 hours during business days.

Need help? Check our FAQ or Warranty Policy for more information.